Skip to main content
This Old House Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. This Old House
  2. Insider FAQ

Insider FAQ

  • Using Insider Benefits
  • What is This Old House Insider?
  • How can I find my Insider member ID?
  • How can I make changes to my Insider account?
  • I have questions about my Insider billing.
  • How do I cancel my Insider account?
  • What is your refund policy?
  • Can I purchase an Insider membership as a gift for someone else?
  • I hear that you receive a free t-shirt upon joining Insider. What are your size options?
  • What can I do if my free t-shirt arrives and it does not fit?
  • I lost my Insider Membership card. How do I get a new one?
  • What should I do if I am not receiving Insider membership emails?
  • What if I do not receive my Membership Kit or my Membership Kit is damaged?
  • How do I unsubscribe from Insider emails?
  • Can I pause my Insider membership subscription?
  • How do I sign up for Insider?
  • What is the difference between This Old House Insider and The Roku Channel’s Premium Subscription?
  • What is the difference between This Old House Insider and The Roku Channel’s Classic Channel?
This Old House